Cartwise

E-commerce operations / South Africa

More control.
Less busywork.
Room to grow.

Cartwise handles the operational work behind your online sales. Keep listings, order exceptions and reporting organised—without hiring a full-time operations employee.

Discuss your store Explore operations support

Remote support for established retailers across South Africa.

Cartwise hero

Behind every order

A process. An owner. A next step.

That’s the operational discipline we bring.

Our promise, not a sales guarantee.

01 / Clear scope before we start

02 / Visible tasks and reporting

03 / You retain financial control

The work behind the storefront

Sales happen up front.
We work behind the scenes.

For retailers with regular orders, an active catalogue and too much recurring admin. We focus on practical oversight—not ads, physical fulfilment or promises of higher sales.

Your channels. One agreed workflow.

Own-store operations and marketplace administration for Takealot or Amazon.co.za, within the scope we agree together.

01

Keep the catalogue in check

Scheduled product-information and stock-data checks. Flag discrepancies, track listing updates and escalate changes that need your approval.

02

Give exceptions a next step

Track problem orders and returns, assign outstanding issues and triage customer enquiries using your approved response templates.

03

Know what needs attention

Concise operations summaries and package-specific KPI reporting show open tasks, recurring issues and practical priorities—not just a pile of spreadsheets.

Support with boundaries

Choose your level of control.

Proposed launch retainers. Final scope and capacity depend on your catalogue, channels and order volume.

Starter Operations

Up to 8 hours / month

Weekly product and stock-data checks, basic exception tracking, enquiry triage and a monthly summary.

Core package

Growth Operations

Up to 16 hours / month

Everything in Starter, plus more frequent checks, returns tracking, a weekly KPI dashboard and agreed marketplace administration.

Managed Operations

Up to 25 hours / month

Everything in Growth, plus expanded monitoring, agreed cross-channel coordination, documented procedures and a monthly improvement review.

Once-off onboarding: R1,000–R2,500, depending on complexity. Hours are planning caps, not unlimited support. Special projects are quoted separately. Advertising, marketplace fees, software, fulfilment and courier costs are excluded unless agreed. Monthly payment in advance; workload reviewed after 30 days. Business hours and response targets are agreed before work begins—no 24/7 coverage.

Start small. Get clarity.

Find the friction.
Make a plan.

An operations audit reviews a sample of your workflow, maps the bottlenecks and gives you three prioritised improvements with a simple baseline dashboard.

R750–R1,500

Proposed audit range. Scope and fee confirmed upfront.

Let’s talk operations

Tell us your channels, catalogue size and biggest admin headache.